Order Status

You can track your order in your account, on the Purchases section. If you are not registered, you will have this information by accessing the link that appears in any of the emails we sent you about your order.

These are the stages your order will go through

• 1Bought: your order has been placed successfully.
• 2Being processed: we’ve received your order details.
• 3Being prepared: your order is being prepared in our warehouse.
• 4Sent: your order has already left our premises.
• 5Collected by courier: your order is on its way and will be delivered soon.
• 6Delivered to customer: your order has been delivered.

Bear in mind you will receive updates on the status of your order by email.

Frequently Asked Questions

• When Will I Receive My Order?
  • When placing the order, we will provide you with the estimated delivery date. Then you can track it from your account or, if you purchased as a guest, from the link in any of the emails we have sent you about your purchase.

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